Bear Traxx Entertainment

Jonathan Melancon
6965 Ortega Woods Drive Unit 1 Jacksonville, FL 32245

jayjon504@gmail.com

 

SUMMARY
2 years of managing banks and accounting experience
2 years of call center experience
Marketing and media knowledge
5+ years of Retail experience
 

Education

 August 2005 - May 2009
High School Diploma, Orange Park High School 

August 2009 - May 2017
Associate of Arts, Florida State College of Jacksonville, Kent Campus
 

August 2017 - present
Bachelor of Science in Communications, University of North Florida
Concentration in Multimedia Journalism
Premiere Academic Courses:

• Digital design
• Television Production
• Digital Arts
• Visual Arts

 

Experience
December 2018 – March 2020
Team Lead, Enhanced Resources Center

• Handling inbound customer service and sales inquiries for a mortgage servicing contact center

• Strive to meet highest level of customer satisfaction by resolving customer’s home mortgage questions or concerns in professional & timely manner

• Follow proven cross-sell techniques to uncover customer needs across all products and services, present a customized recommendation, and overcome objections

 

March 2016 – October 2018
Gaming Associate, Knighted Gaming

• Quick-witted, neutral observer who aided casino personnel in providing an excellent experience to patrons by ensuring that games under their watch run smoothly and are played according to the rules.

• Manage fast-paced action on the table by monitoring payouts, calculating game bonuses, and preserving the integrity of the game

• Regulating payouts from banks worth over $55,000

 

June 2014 – March 2016
Apple tier 1 iOS Tech, Convergys

• Troubleshoot devices that had the compatibility to run the iOS system.

• Running remote diagnostics of iPods, iPhones, and iPads

• Initiating Mail-in repairs for devices that require hardware attention

• Setting appointments for customers to visit any local Apple Retail Store

Apple Tier 1 CPU

• Troubleshoot computers that run the OS X operating system

• Manage customer information in iCloud storage

• Manage customer payment and Content

• Carefully navigating customer to their desired functions of their computers

 

February 2012 – April 2014
Medical Screener, Octapharma Plasma Inc.

• Responsible for registering new and current donors and conducting a series of screening procedures to determine suitability for plasma donation.  Screening procedures included reviewing health related documents and taking vital signs including blood pressure, pulse, and temperature. 

Donor floor tech

• Responsible for preparing the donor area for the plasmapheresis process

• Set up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures

• Operated the automated plasmapheresis machines including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.

Donor Processing tech

• Responsible for the prompt and accurate collection, storage and shipping of plasma bottles and samples. 

• Ensured prompt and sterile collection of plasma samples using electric heat sealer and centrifuge

• Ensured samples and bottles are properly organized in large storage freezer in allotted timeframe as well as in the donor management computer software

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Technical Skills

Adobe Premiere Pro
Microsoft Word
Twitter
Instagram
Google +
Acoustica Mixcraft 

Microsoft PowerPoint
Microsoft Excel
Facebook
Snapchat
Pinterest