Resume

Jonathan Melancon 6965 Ortega Woods Drive Unit 1 Jacksonville, FL 32245 · (904) 514-2963 jayjon504@gmail.com

SUMMARY

2 years of managing banks and accounting experience 2 years of call center experience Marketing and media knowledge Over 5 years of Retail experience

Education May 2009

High school diploma, orange park high school Football Team Captain, GPA 2.9

May 2017

Associate of arts, Florida State college Minored in Psychology, GPA: 3.0 May 2017 - present Bachelor of science in Communications, University of North Florida Concentration in Multimedia Journalism, GPA 2.9

Premiere academic courses

• Digital design • Television Production • Digital Arts • Visual Arts Experience

December 2018 – March 2020

Team lead, Enhanced Resources center Handling inbound customer service and sales inquiries for a mortgage servicing contact center Strive to meet highest level of customer satisfaction by resolving customer’s home mortgage questions or concerns in professional & timely manner Follow proven cross-sell techniques to uncover customer needs across all products and services, present a customized recommendation, and overcome objections

Technical Skills

• Adobe Premiere Pro

• Microsoft Word

• Twitter

• Instagram

• Google +

• Acoustica Mixcraft

• Microsoft PowerPoint

• Microsoft Excel

• Facebook

• Snapchat

• Pinterest